![]() ![]() MSG staff is trained in the nationally recognized T.E.A.M. No recording devices No outside food or drink There are no bag or coat check facilities Alcohol Management: For most events at MSG, alcoholic beverages are available for purchase. No smoking or electronic cigarettes permitted anywhere in the building No reentry. Bags that have passed inspection must fit comfortably under your seat.Please be mindful of traffic conditions, as Midtown Manhattan can be quite congested, especially during the holidays, parades, or special events. Additionally, metal detectors may be utilized for some events. All patrons will go through a screening process upon entry with all packages, including briefcases and pocketbooks, being inspected prior to entry. Elevators: Public elevators are available for use by guests with disabilities and service every seating levelĪRRIVE EARLY: Please arrive at least one-hour prior to event time. Simply ask a Guest Experience Representative or a MSG Security Guard for assistance. Please allow for extra so that you may be accommodated prior to the event start. The escort pick-up area is located on the South (toward 31st) side of Chase Square at elevator alcove. In the event a patron requires the use of a wheelchair for the duration of the event, we recommend bringing your own wheelchair or other mobility device. Please be aware that our personnel cannot remain with you during the event, nor will they allow you to remain in or keep the wheelchair for the duration of the event. ![]() Wheelchair Escorts to Seats: Patrons with mobility impairments who do not have access to a wheelchair may request a wheelchair to transport the individual to/from their seat, free of charge. You will receive a claim check for your device. ![]() Wheelchair Storage: For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device at the Guest Experience Office. There is no charge for this service, however some form of identification will be requested and returned to you, once the device is checked back in. Please visit the Guest Experience Office across from section 117 for assistance. Assistive listening devices (ALDAs) are available upon request. Please visit to obtain more information for admitting your animal. MSG has very specific policies related to service and emotional support animals. Service Animals Pets are not permitted at Madison Square Garden. 3) Visit Madison Square Garden's Box Office (see box office hours above) 4) Order Online with Ticketmaster (select your event from the list to the left) For additional information regarding accessibility at Madison Square Garden or to request any other accommodations, please call MSG's Disabled Services Department at (212) 465-6115 any weekday between 9:30am-4:30pm ET. While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a non-disabled individual, MSG reserves the right to transfer that individual to other available seating TO ORDER WHEELCHAIR AND TRANSFER SEATING: Tickets for people with accessible needs, subject to availability, may be purchased in several ways: 1) Call Ticketmaster at 86 2) Call MSG's Disabled Services Department at (212)465-6115. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. ![]()
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